Legal Basis: Article 228 of the Treaty on the Functioning of the European Parliament (former 195 TEC).
Year this role was established:This post was created by the TEU and established in 1995.
Number of Complaints:: in 2011 the Ombudsman received 2510 complaints and 1 284 information requests. 18 274 advises were given through the Interactive Guide on the Ombudsman’s website.
Some statistics:in 2011 61% of the complaints were submitted via internet. 396 inquires were opened and 318 completed. 58% of the inquiries concerned the European Commission, 11% the EPSO and 4% the European Parliament. The main types of alleged maladministration which the Ombudsman investigated in 2011 concerned lawfulness of inquiries), requests for information (16.2%), fairness (13.6%), stating the grounds of decisions and the possibilities of appeal (8.1%), reasonable time limits for taking decisions (7.3%), requests for public access to documents (7.1%), absence of discrimination (6.8%), as well as replying to letters in the language of citizens and indicating the competent official (5.8%).